Rights to use any of our
Our support contract is for addressing SharePoint stability and performance (care and feeding). In some cases, this will also apply to web browsers, Microsoft Office, Outlook, IIS, firewalls, and other related software so that our engineers can configure these to work best with SharePoint and our Portals Software products. However, we do not offer free support on how to enhance SharePoint, or to develop new solutions. These extras can happily be accommodated as enhancements on an hourly basis.
Free Software upgrades are included in the Premium Support Agreement. As our Portals Software templates are built on top of Microsoft's, we often have to adapt our products as Microsoft adapts their own platform. Our upgrade processes are always easy to perform, and we ensure users will have no problems upgrading their installations to work with the latest version of SharePoint.
We request that your organization assign a Responsible Person for each of the SP Portals Software products used. This can be the same person for several products. If other users send error reports to us we will answer with a copy to the Responsible Person in case we think the user might need assistance from the Responsible Person. We have made an effort to document each product with video demonstrations and a manual. This documentation is carefully built, and we request that your Responsible Person studies it and makes an effort to learn the product. During that process, we will, of course, answer any questions or explain anything that might be unclear. That way we will learn how to make the documentation better!
The Premium level gives the right to use all our Apps while a managed support agreement is in place. A Premium Subscription gives all the benefits of the Standard Subscription plus these extra privileges: