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Support for O365, Teams, One drive, SharePoint On-Premise. All-USA-based support responds to your issues within minutes and you’re not wasting time navigating an extensive voice prompt call tree, communication challenges from an overseas call center, complicated online portals, or explaining your issue over and over as you’re escalated to someone who can actually help.
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Support Tickets Portal Track progress of your submitted tickets to our support system as we update in real-time; full transparency lends to a confident working relationship.
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Advisory Services and Strategic Roadmap - We’ll invest in understanding your business goals and align them to a strategic roadmap that ensures continuous innovation and makes business value creation our top priority.
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Pick up the phone and speak to a technical person right away. Get quick advice and direction or help us understand the full scope of the issue.
* Fair Usage Policy applies. Mon-Fri, 9:00 am–5:00 pm. EST
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Remote Web Assistance Demonstrate any issues in the environment where they occur.
*Fair Usage Policy applies. 24-hour lead time. Subject to scheduling availability, 9 am–4:30 pm, Mon-Fri, excluding public holidays.
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Issue Escalation Escalate your tickets to the highest priority in our support queue or to Microsoft Gold Partner support if required. *Fair Usage Policy applies. 16-hour maximum lead time for each response Mon-Fri, excluding public holidays.
- Managed Path Management
- Web Application Security
- Adjusting SSL certificates & SSL Config
- Site Quota Management
- Creation of Content Databases
- Manage SQL Maintenance Routines
- Site Collection(s) Creation
- Role Delineation among servers
- Service Application Creation & config
- Web Application creation and config
- Site Collection Security
- Regional Settings
- User Alerts T-shooting / SMTP config
- RSS Configuration
- Site Quota Configuration
- List Threshold T-shoot & Configuration
- Versions (minor/major) Configuration
- Moving Sites Within a Site Collection
- Uploading and Installing Templates
- Apply an installed Theme to a Site
- Config Document Conversion Services
- Site Collection Feature Management
- Edit a Title, Description, or Icon
- Create Management Paths & Alternate Access Mappings
- Service-Pack & Hotfix application
- Add new Servers to the farm
- Install & Configure Third-Party Web-Parts
- Master Pages and Page Layouts
- Resetting a Site Definition
- Applying and Managing Page Layouts
- Configuring InfoPath Forms Services
Responsibilities
Our support contract is for addressing SharePoint stability and performance (care and feeding). In some cases, this will also apply to web browsers, Microsoft Office, Outlook, IIS, firewalls, and other related software so that our engineers can configure these to work best with SharePoint and our Portals Software products. However, we do not offer free support on how to enhance SharePoint, or to develop new solutions. These extras can happily be accommodated as enhancements on an hourly basis.
Free Software upgrades are included in the Premium Support Agreement. As our Portals Software templates are built on top of Microsoft's, we often have to adapt our products as Microsoft adapts their own platform. Our upgrade processes are always easy to perform, and we ensure users will have no problems upgrading their installations to work with the latest version of SharePoint.
Our Responsibility
- Correction of all issues that prevent a correct usage of SharePoint Servers technologies
- Your e-mails answered within 24 hours*
- A scheduled IM conference within 36 hours*
- A scheduled telephone or Lync/Skype/Teams conference within 36 hours*
- Remote connection services
Client Responsibility
We request that your organization assign a Responsible Person for each of the SP Portals Software products used. This can be the same person for several products. If other users send error reports to us we will answer with a copy to the Responsible Person in case we think the user might need assistance from the Responsible Person.
We have made an effort to document each product with video demonstrations and a manual. This documentation is carefully built, and we request that your Responsible Person studies it and makes an effort to learn the product. During that process, we will, of course, answer any questions or explain anything that might be unclear. That way we will learn how to make the documentation better!
A Premium+ Subscription adds all of our Apps!
The Premium level gives the right to use all our Apps while a managed support agreement is in place. A Premium Subscription gives all the benefits of the Standard Subscription plus these extra privileges:
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Organizational licenses for all requested SimpleSharePoint Solutions. There is no limit on the number of solutions. There is no per-user fee and no restrictions on the number of users or installations, as long as they are within the subscribing organization, and a valid managed services agreement is in place.
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Free support. Should you encounter issues with your SimpleSharePoint apps, we are here to stand behind our work, and assist in your needs!
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VIP treatment in all contacts. We hear requests from all Community Members, subscribing or non-subscribing, yet we listen carefully to Premium Subscribers; we know that those who subscribe to excellence require the best for their business, and a Premium Subscriber with a problem will be assisted with the highest priority.
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A Unique copy of each SimpleSharePoint app requested by the Premium Subscriber. This copy has the Premium Subscriber logo on the major forms, and no registration is needed.
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Additional Notes: installation and customization time is used from your monthly hours. Some of our apps have dependencies on advanced SharePoint or SQL services, or InfoWise solutions.