Business Process
Business Process Automation involves the conversion of manual, paper-based processes to an electronic system that removes most of their inherent lag times, variability, and human errors. Most people already understand the benefits of automation, but they may not know what types of processes
can be automated – or how to automate them.
When our clients ask us for solutions we deliver in the simplest way possible. We use out-of-the-box features if possible, and architect solutions in the simplest way, for the sake of better value for clients, better maintainability of the system, and because it's the logical thing to do.
If you are still using Excel spreadsheets for running your operations - then we can put SharePoint to work for you!
SimplePortals builds forms and workflows to improve processes including:
- Customer satisfaction and retention
- Faster time to delivery, whether of a product or service
- Streamlining disparate technologies that support business activities
- Improving employee productivity by automating human collaborative processes
- Partner interactions
- Administrative efficiencies and costs
Imagine... orders that are entered over the web that flow directly into your order management application for routing and approval, proposals that convert to projects with all template data pre-populated and security setup, knowledge bases populated directly from resolutions posted in your service management solution, or position requisitions that are automatically updated when a candidate responds.
These are all examples of business automation using forms and workflows. We incorporate your business rules to route the right work, with the right information, to the right people, at the right time to allow better, more informed business decisions.
By integrating business data from back-end systems into the process, we allow real-time information to be surfaced in forms, portals, and documents and rendered on any device allowing for real-time business decisions. And we manage the automation with a user-friendly, personalized task list that shows a user all of their outstanding work, with links to perform the task. And all tasks can be sent via multiple sources such as email and instant message to ensure the work is received. And overdue tasks can be escalated via reminder emails or potentially re-routed to someone who can perform the work.