A flexible Help Desk system based on SharePoint. Very easy to customize to your business processes. Tickets transform into Knowledge Base.
Our firm wanted a flexible system for our use servicing our clients. We surveyed leading help desk systems like RT and have been polishing the design ever since. Get a demo of our internal helpdesk and you will be impressed. Its fully customizable without coding so it can be adapted to your business processes.
HelpDesk is a turnkey helpdesk solution for your SharePoint. Dashboards
help management track customer satisfaction with metrics such as issues
resolution time, survey results, customer specific dashboards and
customer service representative performance. We can add custom views and
personalize for each staff person by using audiences and link to data
contained in other software systems as suits your business requirements.
HelpDesk helps IT teams service requests from inception
through to cause identification, initial solution, escalation and
resolution. Automated task oriented pages display relevant information
for each service request and an integrated knowledge base system.