AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain.
The Challenge
Aspen technology had a SharePoint farm that was mission critical. It was SharePoint 2003 and its stability was less than one hundred percent. In 2006 they contacted us for SharePoint managed services, and we began an engagement for three years to keep their SharePoint highly available 24 hours a day.
As a worldwide organization, maintenance windows for AspenTech were scheduled tightly and rigorous change control policies were standard. This meant very careful planning and job estimates sometimes requiring documentation of bench tests to verify process times.
What We Did
We essentially functioned as an extension of their IT department as subject matter experts for SharePoint technologies. We provided day-to-day preventive maintenance of their mission-critical 2003 intranet named "Sherlock". We assisted with enhancements and creation of "Baker Street:", Provided 24/7 monitoring, and help desk calls from worldwide users. Additionally, we did an in-place upgrade to their SQL server, and we deployed a new 2010 partner extranet for their partners to access using forms-based authentication.
We reported directly to Todd Sewards, Director of Applications, who made one request of us: "never any surprises." We smiled to ourselves every day at how this summarizes the company's needs from their SharePoint - "no surprises." We worked very closely with their highly professional IT team and application support specialists to coordinate patches, service windows, contingency plans, and farm resource augmentations. We provided general guidance on how best to use SharePoint technologies to meet their business needs as their SharePoint partner.
The Result
In addition to 24-7-365 SharePoint monitoring, we built a new extranet Portal, routinely handled SQL upgrades and load balanced front-end web servers.
The extranet was a tremendous success in achieving its goals for content distribution and as a learning center.
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